01Scope
This policy applies to all experiences booked with Naavika Adventures, including the Standard boat tour, the Premium Golden Hour experience and Beach Trekking, whether booked through WhatsApp, phone, email or this website.
02Cancellations by you
| When you cancel | Refund of amount paid |
|---|---|
| 24 hours or more before the scheduled start time | Full refund, or free reschedule to another date |
| Less than 24 hours before the start time | 50% refund, or one free reschedule subject to availability |
| No-show, or arriving after the boat has departed | No refund |
To cancel, please message us on WhatsApp at +91 91084 25958 with your name, booking date and number of guests. The time we receive your message is used to calculate the refund.
03Cancellations by us — weather & safety
Safety on the water always comes first. If we cancel or cut short a trip because of rough seas, strong winds, heavy rain, local authority or port instructions, or any other safety reason, you can choose:
- a free reschedule to another available date or time, or
- a full refund of the amount paid for the cancelled trip.
If a trip has to be shortened after it has started for safety reasons, we will offer a fair partial refund or discounted reschedule, depending on how much of the experience was completed.
04Rescheduling
You can request to change your date or time free of charge up to 24 hours before your trip, subject to availability. Requests made later than this are handled case by case.
05Things that are not refundable
- Missed activities due to late arrival or a guest choosing not to take part (for example, not swimming or kayaking).
- Guests refused boarding for safety reasons, such as being under the influence of alcohol or drugs, or not following crew instructions.
- Natural sightings that cannot be guaranteed — for example, dolphins are wild animals and may not appear on every trip.
- Beach Trekking groups that fall below the minimum of 5 people because guests cancel late; we will try to offer an alternative experience.
06How refunds are paid
Approved refunds are made to the original payment method (UPI, bank transfer or card), or in cash where the booking was paid in cash. We aim to process refunds within 7 working days of approval. Your bank or payment provider may take additional time to show the credit.
07Contact us
Naavika Adventures
Belekhan Beach Road, Moodangi, Tadri, Gokarna, Uttara Kannada, Karnataka 581326, India
Phone / WhatsApp: +91 91084 25958
Email: thenaavikaadventure@gmail.com